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Posts Tagged ‘customer care training’

The Benefits Of Customer Service Training

10.13.2011 · Posted in Management Issues Articles

The benefits of customer services training are many and varied and impact not only on the individual receiving the training but also, as a result, on the business itself. It is vital to business survival that customers be placed at the centre of all that is done in order to retain competitiveness in the current ...

Who Should Be Using Customer Service Training

06.15.2011 · Posted in Management Articles

Any employee who interacts with a customer on any level should be a candidate for customer service training. Not only does the training teach the basic principles of how to interact professionally with customers, but gives the employee confidence in their own customer service abilities, leading to more satisfied staff and clients. The most important ...